Support

Learner profiles and household setup

• Use separate learner profiles so progress and preferences remain separated on the device.
• Choose the learner’s language path and accessibility settings during setup where available.
• Known child and teen profiles are treated differently from eligible adult profiles for advertising controls.

Language and lesson help

• Vocavia includes English and Spanish learning content in the current app package.
• If a lesson does not sound correct, check the device speech voice and language settings.
• Progress is local to the device in the current implementation.

Pronunciation playback

• Vocavia uses device speech playback to read supported lesson text aloud.
• The current implementation does not record microphone audio or use speech recognition.
• If playback is unavailable, confirm that the device has a compatible text-to-speech voice installed.

Local progress and reset

• Learning progress and activity results are stored locally in the current implementation.
• Deleting the app or using an available reset option may remove local learning data from the device, subject to platform backup behavior.
• Review any confirmation prompt before resetting local data.

Privacy and advertising choices

• Production ads are disabled in the current launch posture.
• Child, teen, and unknown profiles are designed to remain ad-free.
• If advertising or consent features are enabled in a future release, eligible adult profiles may see Google privacy choices where required.
• Use iOS or Android settings to manage device advertising identifiers and privacy controls.

Contact

Email support requests to [email protected]. Include the platform, app version, device model, operating-system version, and a short description of the issue when possible.