Support

Learner profiles and household setup

• Use separate learner profiles so progress and preferences remain separated on the device.
• Choose the learner’s language path and accessibility settings during setup where available.
• Known child and teen profiles are treated differently from eligible adult profiles for advertising controls.

Language and lesson help

• Vocavia includes English and Spanish learning content in the current app package.
• If a lesson does not sound correct, check the device speech voice and language settings.
• Progress is local to the device in the current implementation.

Pronunciation playback

• Vocavia uses device speech playback to read supported lesson text aloud.
• The current implementation does not record microphone audio or use speech recognition.
• If playback is unavailable, confirm that the device has a compatible text-to-speech voice installed.
• On Android, the voice must support offline playback; install an offline voice in device settings if needed.

Local progress and reset

• Learning progress and activity results are stored locally in the current implementation.
• On Android, clearing Vocavia's storage in device Settings or uninstalling removes local learning records. Cloud backup and device-to-device transfer are disabled.
• Review any confirmation prompt before resetting local data.
• If Android reports damaged or unreadable local records, do not clear storage or uninstall unless you accept losing those records. Contact support with the error message and app version; never send your PIN or purchase token.

Privacy and advertising choices

• In Android versions with ads, eligible adult Free profiles may see ads after privacy choices permit them. Child, teen, unknown-audience, and paid profiles do not request ads.
• Open the in-app privacy-options control when offered to review Google privacy choices. If it cannot load, check your connection and try again; a failed privacy flow does not require a purchase.
• For an Android subscription, use the purchasing Google Play account and select Restore Purchases in Vocavia. Manage or cancel in Google Play's subscription settings. Uninstalling does not cancel it.
• Use iOS or Android settings to manage device advertising identifiers and privacy controls.

Contact

Email support requests to juan@jvtechnologiesllc.com. Include the platform, app version, device model, operating-system version, and a short description of the issue when possible.

Do not send your PIN, reviewer code, payment-card details, or purchase token.